Refund & Cancellation Policy

You can cancel an order free of charge any time before it is dispatched — contact us at achal24jan@gmail.com or +91 99102 33549 with your order id. Once an order has been dispatched it can no longer be cancelled, but it may be eligible for return after delivery.

Made-to-order items (such as buggy harnesses) can be cancelled within 24 hours of payment. Once production has started, made-to-order items cannot be cancelled or refunded.

If something isn't right, you can request a return within 7 days of delivery, provided the item is:

• Unused and in its original condition, with all tags, packaging and accessories intact
• Free of hair, dirt, scratches or odours (please try tack and apparel indoors)
• Accompanied by the order id or payment id as proof of purchase

The following cannot be returned or refunded, except when they arrive damaged, defective or incorrect:

• Made-to-order and custom items, including buggy harnesses
• Items marked as on final sale or non-refundable on the product page or invoice
• Items that have been used, washed, altered or damaged after delivery

If your order arrives damaged, defective or different from what you ordered, contact us within 48 hours of delivery at achal24jan@gmail.com or +91 99102 33549 with photos of the item and packaging. After verification we will arrange a replacement, or a full refund including delivery charges — your choice.

Size or colour exchanges are available for eligible returns, subject to stock. If the replacement isn't available, we will process a refund instead. One exchange per order.

Approved refunds are issued to the original payment method through Razorpay. Refunds are initiated within 3 business days of approval (for cancellations) or of the returned item passing inspection (for returns), and typically reflect in your account within 7 to 10 business days depending on your bank.

Delivery charges are refundable only when the return is due to our error (damaged, defective or incorrect item). For other returns, the original delivery charge is not refunded.

For returns due to our error, we bear the return shipping cost or arrange a pickup. For all other returns, the customer ships the item back to our store address and bears the shipping cost. We recommend using a trackable service — items lost in return transit are the sender's responsibility.

• Email achal24jan@gmail.com or call/WhatsApp +91 99102 33549 (Mon–Sat, 10 am – 7 pm)
• Share your order id or payment id, the item(s) concerned, and the reason
• For damage or defects, attach clear photos of the item and packaging
• We respond within 2 business days with the next steps and the return address

Delhi Tack Shop (sole proprietorship), Shop No 13, 1st Floor, Jangpura Extension Road, Block H, Jangpura Extension, New Delhi, Delhi 110014. Email: achal24jan@gmail.com · Phone: +91 99102 33549.